Buyer Beware! Beautiful.Mess Dreads Review

I've never before had to write a negative review of any service, but it has finally come to this. I've tried my best to resolve the issue with Beautiful Mess Dreads but they are refusing to respond to my messages any more and my posts to the company page keep getting deleted. If you are contemplating making an order, please read of my experiences before you commit, so you can be sure if you want to take the risk.

I ordered a pair of falls from Beautiful Mess Dreads for Amphi Festival. I specified the date when I was leaving for the festival and that I needed the dreads for the event, if it was possible. The seller promised me that they would absolutely make it for the occasion and there was still weeks of time. After some time, I messaged her asking about how the falls were coming along. She assured me that they were being worked on, so I assumed things were fine.

On the week of the festival I was getting worried and asked for a tracking code and about how the dreads were shipped. I finally got a picture of a receipt, whic showed me that not only were the dreads shipped way later than what we discussed, there was no way they could reach me in time with the type of shippings chosen.

Beautiful.mess never notified me of any delays. When I asked about the shipping, she just told me that she can't help if the post office works slow, even when she herself had shipped the falls ten days later than what we agreed, and the shipping she chose had a longer estimate on delivery than what was the date I should have had the falls. She only purchased regular shipping, which could in no case have made it to me in time, even when she was already behind schedule.

I asked for a partial refund because of the delayed shipping and she was immediately very defensive and told me she can at most refund the shipping, which she said was 4 pounds. Well, she had earlier sent me a picture of the receipt and the shipping had cost more. Plus a 4 pounds discount on 90 pound falls that were shipped late with no notification of delay does not sound like a fair deal to me. She did not apologize for the late shipping at all. I opened a Paypal dispute, but they resolved it to her favor.

When I finally had the time to look at the falls in detail, one is longer than the other and the ends are not finished like in all other dreads posted on her page, and the ribbons on the falls are not the same colour (one is pink and one is purple, not even close, she only commented that if I wore the falls "right" the ribbons would not show).

The falls do not look or feel like they should according to all other product pictures, the ends are blunt and not feathered like in the pictures. 90 pound falls should have matching ribbons. I have received no refund and no apology at all (well, she apologized for my country's post not working fast, if you count that...). A simple "I'm sorry" would have gone a long way.

I asked for a return address so I could return the falls. Now I'm unfriended on Facebook and Beautiful Mess flat on refuses to give me one, saying she will not discuss the issue further with me. My post about the issue has mysteriously vanished from the company page.

Just in case something would go wrong with your order, you might want to consider companies that actually care for their customers and respect set schedules. I have ordered dreads and falls many times before for many different companies, and never had problems before. I am very disappointed in the way Beautiful.Mess treats their customers and hope others can avoid having to go through the same ordeal as me.

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